Difference between revisions of "Error 1722"

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(Description and workaround for Error 1722 (UAC error))
 
m (Insert missing word `installation' in first sentence)
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== Error 1722 workaround ==
 
== Error 1722 workaround ==
Windows UAC (User Account Control) can cause the client to fail with a message like the following:
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Windows UAC (User Account Control) can cause the client installation to fail with a message like the following:
  
 
''You must have an administrative privilege to run this tool.''
 
''You must have an administrative privilege to run this tool.''

Revision as of 17:48, 16 April 2012

Error 1722 workaround

Windows UAC (User Account Control) can cause the client installation to fail with a message like the following:

You must have an administrative privilege to run this tool.

This happens even when being launched by an `Administrator', and after receiving a UAC popup. The WPKG logs show this:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _A9459942_EE79_497A_9080_F39DDA8A7B80, location: C:\Program Files\wpkg\wpkginst.exe, command: --SETTINGSFILE=

The solution is to launch a command window with elevated privileges and use that to start the installer. Quoting from one post of many:

  1. Make shortcut to cmd.exe, click on it with right button and select runas admin, then "cd" to path where installer is and run your msiexec command.
  2. For install across network or localy use "psexec" from Systeminternals with localhost and "-h" parameters, eg. "psexec -h localhost msiexec /le wpkg_error.txt /i WPKG_Client_1.3.14-x64.msi"